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5
How do I verify my email address?
Share your success story!
How old do I need to be to use Fluttr?
How do I sign up for Fluttr?
Where can I download Fluttr?
ID Verification
3
My ID document has expired, can I still use YOTI?
Why do I have to verify my identity?
How do I verify my account and become a member?
Subscriptions
6
I cancelled my subscription, but was still charged. Why?
What are the benefits of a subscription?
If I upgrade to the 3 or 6 month subscription package, do I pay the full sum upfront?
Why has my subscription or purchase not been activated?
How can I cancel my subscription?
See all 6 articles
Troubleshooting
2
Why does Play Store say that my 'device isn't compatible with this version' when I try to install Fluttr?
I sent my YOTI details to Fluttr, but the verification process doesn’t finalise and I can’t fully access the app. What should I do?
Signing in
9
How do I disable FACE ID?
How do I disable TOUCH ID?
I no longer have access to the mobile number associated with my Fluttr account – How do I change it?
I still can't sign in to Fluttr - what should I do?
What is 2 factor authentication?
See all 9 articles
Messaging
5
How does messaging work on Fluttr?
Why has my match/message disappeared?
How do I audio chat?
How do I report a message?
How do I Video Chat?
Profile
8
How do I upload and edit photos?
How can I change my profile photo?
How do I create my profile?
How do I change or delete my photos?
How do I edit my profile?
See all 8 articles
Likes and Matches
9
How do I request to match with someone?
Why am I not receiving any matches?
Why did I run out of people to swipe on/match with?
Why can’t I see my match’s location on their profile?
How do I return or decline a like?
See all 9 articles
Search and Filter
7
What are Saved Searches and how do they work?
How do I search for matches?
Can I use Fluttr without sharing my location?
Can I search for a specific person on Fluttr?
How do I set my location and search radius?
See all 7 articles
Settings
7
How do I log out of Fluttr?
What happens if I uninstall Fluttr?
How do I enable / disable auto-location on Fluttr?
I'm unable to launch Fluttr on my Android device - what can I do?
My app isn’t working, what should I do?
See all 7 articles
Home Screen
0
FAQs
4
Is your app only for heterosexuals?
How is Fluttr different from other dating apps?
I’m not happy with the service I’ve received from Fluttr – How do I let you know?
I have lost or changed my device – what should I do?
Fluttr Games: Mystery Fluttr
5
I reached the ‘It’s a Date’ screen with someone whose answers I liked on Mystery Fluttr, but then I accidentally hit the decline icon. Is there any way I can undo this?
How do I change my Mystery Fluttr visibility to men/women/any?
How will I know if someone has answered my questions on Mystery Fluttr?
How do I play Mystery Fluttr?
What is Mystery Fluttr?
Privacy and Safety
14
How do I submit a copyright takedown request?
What is dead naming?
How can I tell if I’ve been sent a genuine Fluttr email and not a harmful fake?
What is ‘phishing’?
A Glossary of Dating Terms
See all 14 articles
Account Suspension and Banning
2
Why was I banned from Fluttr?
Why has my account been suspended?