1. Your purchase is still being processed. You can check this within your purchase history on the Google Play Store, or in the iOS App Store. 

  2. Your purchase failed. This can happen for a variety of reasons (e.g. insufficient funds, a restriction by your bank, a technical error, etc.). You can check to see if your purchase was fully processed within your purchase history. 

  3. Your purchase wasn’t properly activated on our end. 

If you’ve been charged and your purchase hasn’t been reflected in your Fluttr account, please contact our Customer Support team here and send us a screenshot of your receipt. If you made your purchase through the Google Play Store or iTunes, the receipt will be in the email linked to those accounts.